Very occasionally it may happen that the product you ordered from us is not what you hoped for, in which case you can simply return it to us and get your money back.
How do I return my order?
You can easily register your return via our online return portal:
- Just click on this link: YOGASHOP RETURNS
- Fill in the return form and follow the steps online
- Pack the product in the original packaging
- Drop off your package at the post office
What is your return policy?
- You may return the product within 14 days
- Your product must be new, undamaged and unused
- Make sure the product is in its original packaging, yoga mat with wrapper intact
- After checking your return shipment, we will refund you your payment
In the rare case that your order arrives damaged, or you receive the wrong product, please send us an email. We will of course make sure that this is rectified immediately!
Do I have to pay for the return shipment?
Yes, you have to pay the costs of the return shipment yourself, when you register your return online. We will ship your new order free of charge, provided it is over €50.
Can I exchange for another product?
If you prefer a different product, you can immediately place a new order and pay for it. The amount of your return will be refunded to you as soon as it has been received and checked. You do not necessarily have to wait for this.
Do you have any other questions?
Then get in touch with us, our personal customer service team is here for you every working day!